CASE STUDY
Dairy Distributor reduces in-store service time by identifying better ways of working
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A national dairy company's distribution division, which serves retail outlets across dozens of markets throughout the country, saw opportunities to improve their in-store process & routines.
PS Solutions Group developed observed average time standards by job & activity types required to establish internal route engineering processes, identified opportunities for work flow process improvement & consistency, developed standard work methods training material, and introduced training methods required to improve operational efficiency & effectiveness. |
OVERVIEW
INDUSTRY
- Food & Beverage
- Wholesale & Distribution
CLIENT
Distribution division of national dairy company
Services
- Process Engineering - Work Measurement
- Process Engineering - Work Methods
- People & Organization - Training Methods
GEOGRAPHIC AREA
United States
THE STORY
- Establish sophisticated level or routing processes across 4 distributors and dozens of markets across the United States
- Improve operational efficiency & consistency by identifying process improvement opportunities
- Developed observed average time standards by job & activity type
- Identified opportunities for work flow process improvement
- Developed Standard Work Methods reference documents and training material
- Introduced Training methods & materials to ensure training success
- Introduced Change Management concepts to ensure sustainability
- Identified process improvement opportunities in truck loading, product picking, delivery check-in, delivery platforms.
- Reduced in-store Service Time by 20%
- Utilization of new Training Methods & materials to train on new processes
